Booking, Payment, Subscription and Cancellation Terms

Last updated: October 8, 2026

These terms explain how SWilson Group LLC, doing business as SWilson Transportation ("we," "us"), quotes, charges, renews, changes and refunds a reserved trip or a recurring plan. They apply to a reservation or plan once booking opens. SWilson Transportation is currently preparing for launch, and no rides are available until our licensing and insurance approvals are complete. We provide pre-arranged student and non-medical passenger transportation in Broward County, Florida. We do not provide emergency, ambulance or medical transportation.

Who Books and Pays

The customer is an adult: a parent, legal guardian or other responsible adult who arranges the trip and pays for it. The student or passenger is never the customer.

How We Quote a Trip

Each trip is quoted individually. To get a quote, tell us the pickup address, destination, date, pickup time, the number of passengers and any special requests. We reply in writing with one fixed price for that trip. The price shown is the price you pay, plus only the extra charges listed under "Additional Charges" below. A reservation is confirmed only after you accept the quote and payment succeeds.

Payment

Payment is due when you confirm the reservation, before the trip. We accept credit and debit cards through Stripe, which collects your card details on its own secure page. We never see or store your full card number. Stripe emails you a receipt for every payment. If a payment fails or needs extra verification, the reservation is not confirmed.

We will not save your card or charge it again later unless you separately agree to that in writing when you book.

Recurring Student Transportation Plans

Families who need the same trips every school week can sign up for a recurring plan instead of booking each trip. A plan is quoted in writing for your route, pickup times, school days and number of passengers. The quote states the price per billing period, the start date and the days covered. Nothing is charged until you accept the quote and complete payment.

Billing: plans are billed monthly in advance, on the same calendar day each month, through Stripe. Each payment produces a Stripe receipt by email.
Renewal: a plan renews automatically each month until you cancel it.
Saving your card: to renew a plan we need to save your card with Stripe. We ask for that as a separate, clearly worded agreement at sign-up, which states the plan, the amount, the billing day and how to cancel. We do not save a card without it.
Cancelling a plan: you can cancel at any time by calling or emailing us. A cancellation received 7 or more days before your next billing date stops the next charge. The current month stays active until its last paid day.
Refunds on plans: a month already paid is not refunded when you cancel, except where we cancel or cannot provide the service (see below). If you cancel less than 7 days before a billing date and the charge has already been made, we refund that charge in full if no trips have been taken in that month.
Days we do not run: school holidays and closures are listed in your quote and are not billed as trips. If we miss a scheduled trip, we credit that trip to your next bill or refund it on request.
Absences: trips missed because the student is absent are not credited, unless you tell us at least 24 hours before pickup, in which case we credit that trip to your next bill.
Price changes: we will tell you in writing at least 30 days before any price change takes effect. You may cancel before the new price starts.
Failed payments: if a renewal payment fails, we notify you and Stripe retries it. If it is still unpaid after 7 days, we may pause the plan until payment is made.

Cancellations by You

24 hours or more before pickup: full refund to the original payment method.
Less than 24 hours before pickup: no refund.

To cancel, call or email us (details below). The time of your request is the time we receive it.

Changes to a Trip

You may ask to change the date, time, address or number of passengers up to 24 hours before pickup. We will confirm in writing whether we can make the change and whether the price changes. If we cannot make a change you request, you may keep the original reservation or cancel for a refund under the rules above.

No-Shows and Waiting Time

Our driver will wait up to 15 minutes after the scheduled pickup time at no extra charge. If the passenger has not arrived at the pickup point after 15 minutes and we could not reach you, the trip is treated as a no-show and is not refunded. There is no separate waiting charge.

Cancellations by Us

If we cancel a confirmed trip for any reason, including driver illness, a vehicle problem or a safety concern, you receive a full refund. If we cannot complete the trip as reserved, we will tell you as early as we can.

Additional Charges

The quoted price is the full price unless a quote states otherwise in writing before you pay. Tolls are included in the quote when the route requires them. We charge nothing that was not in your written quote.

How Refunds Are Paid

Refunds go back to the card used for the reservation. We start the refund within 3 business days of the cancellation. Your bank may take several more business days to show it.

Questions and Disputes

If you disagree with a charge or a no-show, contact us within 7 days of the trip date. We will review it and reply in writing. Our other policies are the Terms of Service and Privacy Policy.

Contact Us

SWilson Transportation, a service of SWilson Group LLC
1451 West Cypress Creek Rd, Suite 300, Fort Lauderdale, FL 33309
Phone: (754) 333-6227
Email: info@swilsontransportation.com